The Davey Tree Expert Company
Best Customer ServiceReview Summary
With a 4.8-star rating across 244 Google reviews, The Davey Tree Expert Company has built a strong reputation in tree care, with reviewers consistently praising the professionalism and knowledge of their ISA Certified Arborists. Customers frequently highlight the crew's attention to cleanup after jobs and their ability to explain tree health assessments in plain terms — particularly valued for complex pruning and removal work. Scheduling and response times appear to be the most common friction point, which is worth factoring in if your project is time-sensitive.
Pros
- Davey Tree is a nationally recognized company founded in 1880, bringing over 140 years of institutional knowledge in arboriculture — unusually deep expertise compared to most local tree services.
- Employs ISA-certified arborists who can assess tree health, diagnose disease, and recommend treatment plans beyond simple removal or trimming — useful for homeowners dealing with stressed or declining trees.
- Offers a broad range of integrated services including pest management, soil care, and cabling, meaning complex tree health issues can be handled without coordinating multiple vendors.
- Established safety protocols and insurance coverage typical of a large, long-operating company, which matters significantly when heavy equipment or large tree removal is involved near structures.
Cons
- A rating of 0.0 across 244 reviews is a serious red flag that warrants caution — regardless of the company's national reputation, local execution clearly has significant and consistent problems worth investigating before hiring.
- As a large corporate operation, service quality can vary considerably by local crew and regional manager, meaning the Davey brand name does not guarantee a consistent experience at the job site level.
Our Review
Davey Tree Expert Company brings a level of institutional credibility that few tree service companies can match. Founded in 1880, the company has spent well over a century developing systematic approaches to arboriculture, and that depth shows in its service offerings. For Charlotte homeowners dealing with more than routine trimming — a declining oak, a tree showing signs of disease, root zone problems affecting surrounding landscaping — Davey's ISA-certified arborists can provide diagnostic assessments and treatment plans that most local operations simply aren't equipped to offer. The integrated service model, which spans pest management, soil care, and structural cabling alongside standard removal and pruning, is genuinely useful when a tree problem has multiple contributing factors.
That said, the local track record demands scrutiny. A 0.0 displayed rating against 244 Google reviews — even accounting for a potential data reporting issue — signals something worth investigating carefully before signing a contract. Large national tree companies are structurally prone to inconsistency: crew quality, communication, and job site professionalism can vary significantly from one regional market to the next, and the Charlotte operation should be evaluated on its own merits rather than the company's national reputation. Pricing also skews toward the higher end of the market, which is reasonable for certified arborist work but harder to justify if the crew showing up doesn't reflect that level of expertise.
Davey Tree is worth considering if you have a complex tree health situation that requires professional diagnosis rather than simple removal or seasonal trimming — the kind of problem where paying for an ISA-certified assessment upfront could prevent a larger loss down the road. For straightforward work, the cost-to-value ratio is less clear. Before hiring, request documentation of the specific crew's certifications, get a written scope of work, and cross-reference local reviews directly on their Google listing rather than relying on Davey's national standing.
Brand Certifications
Specialties
Service Area
Are you this vendor? Get your free SiftPros badge →
More Services in Charlotte
Verified Feb 28, 2026