Details
Price: $$
Address
10801 Johnston Rd STE 210D
Charlotte, NC
Review Summary
Masters Roofing finishes jobs in one day where others take three, and consultant Connor Jackson comes back after install to inspect and clean up himself. Solid execution, smaller footprint.
Pros
- Roofs completed in one day where competitors estimated 2–3 days, with no quality tradeoff
- Consultant Connor Jackson performs a post-install inspection and debris pickup rather than just marking the job complete
- Handles specialty scope — chimney flashing, metal porch roofing, soffit repair — alongside standard shingle replacement
- Quote turnaround is fast and consultants help homeowners through color and material selection
- Manages hail damage insurance claims with clear communication and follow-through on schedule
Cons
- Smaller review count relative to competitors at this quality level suggests the company is still building visibility
- Post-install communication relies heavily on individual reps — experience may depend on which consultant handles your job
Our Review
Masters Roofing earns its reviews through execution speed and post-job accountability, two things the roofing industry tends to underdeliver on simultaneously. The company's claim that they can complete a roof in one day where nearby competitors take two to three comes up in multiple reviews — and critically, reviewers describe a finished product that holds up, not a rushed job with shortcuts. That kind of throughput advantage, achieved without quality degradation, reflects crew discipline and good project planning.
Consultant Connor Jackson is the most prominently named individual in the reviews, and the picture that emerges is someone who treats the sale as the start of a relationship rather than the end of it. He returns after installation for a quality inspection, picks up any remaining debris himself — one reviewer notes a single piece — and ensures the customer's expectations were met before considering the job closed. That return-visit standard is uncommon and worth noting.
The specialty scope work — redoing flashing around an entire house perimeter, replacing a metal porch roof, repairing soffit — gets described as solid cost-to-value and professionally executed. This isn't just a shingle-swap operation. Post-hailstorm insurance claims receive the same structured attention: communication throughout the process, clear guidance on next steps, and delivery on schedule.
The practical limitation is that Masters Roofing's reputation is still being built in a market with some very entrenched competitors. The review count is lower, which means the sample is smaller and individual rep quality has more influence on your experience than it would at a company with hundreds more data points. Connor Jackson comes up often enough to provide confidence, but confirm your point of contact before committing.
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Verified Feb 26, 2026