Review Summary
Integrity technicians like John Black use camera footage and root-cause analysis to show you exactly what's wrong and why — including finding mold in ductwork during a routine furnace call. The company also fixed a Lennox heat pump system that two previous companies, including the original installer, couldn't get running correctly.
Pros
- John Black used camera footage to show a customer mold growth inside fiberglass ductwork and explained the root cause before recommending an air scrubber installation
- Diagnosed and fixed a Lennox heat pump and furnace that two previous companies — including the original installer — had failed to get running correctly
- Tyler and Kent coordinated a same-day assessment with a furnace installation the following morning for a new homeowner with no heat
- Technicians trace failures to root causes — John B found that a faulty sensor was caused by excessive gas pressure, not just a worn part
- Alonzo arrives on time or early, sends arrival updates proactively, and is meticulous about respecting property both inside and outside the home
Cons
- Preventative maintenance visits no longer come with a specific arrival window — customers must keep the full day available, which is inconvenient even if it only happens twice a year
- Air scrubber and ductwork remediation recommendations, while legitimate, add significant cost on top of the base service call and may surprise customers expecting a standard tune-up
Our Review
Integrity Heating & Cooling lives up to its name in the most literal way: its technicians are consistently described as people you trust, not just as workers you hire. John Black's name appears across multiple reviews with the same theme — he uses camera footage and photos to show you what he found, explains the underlying cause rather than just the symptom, and builds confidence through transparency rather than urgency. When he found mold growth inside fiberglass ductwork on what started as a furnace service call, he showed the customer the camera footage, explained why it happens with fiberglass, and presented the air scrubber option with honest context about long-term cost. The customer felt informed, not sold.
The company's diagnostic depth distinguishes it from the competition in measurable ways. A Lennox heat pump and furnace that neither the original installer nor a second HVAC company could get running correctly was finally resolved by Tyler and Ben on the same visit. Getting a system right after two other companies couldn't is not luck — it reflects deeper technical knowledge of how heat pump systems behave when they're misconfigured at installation.
The new-homeowner response — Tyler and Kent out for an assessment the same day, furnace installed the following morning — shows that Integrity can move quickly when the situation calls for it. The thoughtful extras (a potted plant, a Bear Food package) left after the install are the kind of detail that gets a company recommended by word of mouth rather than advertising.
The one honest limitation: you'll need to block your whole day for scheduled maintenance since arrival windows are no longer offered. That's a real inconvenience, and it's worth knowing upfront. But for the quality of what happens during the visit, Integrity earns the flexibility ask.
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Verified Feb 26, 2026