Roby Services

Roby Services has earned a loyal customer base in Charlotte — one reviewer has used them for 15 years across multiple properties and still calls them first. That kind of retention in a competitive market means the quality and reliability are real. For customers who want a single company managing electrical, HVAC, generator, and plumbing under maintenance contracts, Roby delivers the breadth.

The craftsmanship on showcase projects is hard to dispute. Robbie and Pedro's tankless water heater install was completed in under five hours — they drained and removed a 70-gallon tank from a second-floor attic, ran new venting through the roof, and connected everything to gas without leaving a mark on walls or stairs. The result was described as looking "like a work of art." Dalin Perry and Marc Ramos drew similar praise for electrical work: skilled, professional, detail-oriented, and genuinely focused on getting it right.

The company operates a "Mountain Division" under the Roby name that covers the Boone, NC area using technicians dispatched from Charlotte. Customers in that area should know upfront that two-plus hours of travel time will be billed without disclosure in the initial booking — a practice that one reviewer called out bluntly and fairly. The issue isn't quality; it's transparency about who is actually coming and what it will cost.

For Charlotte metro customers, Roby's pricing is on the higher end, but the work is thorough and the multi-trade convenience is genuine. Get itemized quotes before approving any job, and confirm that the technician dispatched is local if you're outside Charlotte.