Details
Price: $$
Response: Same day
family-owned
Address
Austin, TX 78717
Review Summary
A&T Service Plumbing's owner Pierre sets the customer service standard for Austin plumbers — FaceTiming customers to diagnose issues remotely and refusing payment when a phone fix does the job — backed by a 4.8-star record across 368 reviews.
Pros
- 4.8-star rating across 368 reviews — strong volume and quality
- Owner Pierre personally engages — including FaceTime calls to diagnose issues remotely
- Flexible pricing and willingness to work with repeat customers
- Technicians Noel and Roberto praised for professionalism and courtesy
- Honest diagnosis — saved customers from unnecessary water heater replacements
Cons
- Scheduling can occasionally be unreliable — some customers report no-shows
- Northwest Austin focus; central and south Austin may see longer response times
Our Review
A&T Service Plumbing earns its high ranking through an unusual combination: owner-level accessibility paired with a large and consistent review record. Owner Pierre's personal engagement with customers — including FaceTime calls to diagnose problems remotely and a willingness to guide homeowners through simple fixes for free — reflects a service philosophy that genuinely differentiates A&T from competitors.
One 2026 review captures it perfectly: Pierre FaceTimed a customer, walked them through the fix, they resolved it themselves, and Pierre refused payment. In a trade where diagnostic fees are standard, that kind of generosity builds durable loyalty.
The company's plumbers — Noel, Roberto, Tony — appear repeatedly in reviews for professional, clean work at fair prices. Multiple customers mention A&T correctly diagnosing the real issue when other companies had recommended expensive unnecessary fixes (new water heaters when the problem was actually a mixing cartridge, for example). That diagnostic integrity matters when single repairs can run into the thousands.
The one caveat: a small number of reviews describe scheduling unreliability — appointments scheduled that technicians didn't show for without communication. This appears to be the exception rather than the rule in a 368-review record, but it's worth noting for customers who need guaranteed arrival times.
For Northwest Austin homeowners and those throughout the northwest metro corridor, A&T Service Plumbing is an outstanding choice.
License & Permit Verification
75 permits pulled in Austin
16 in the last 12 months · Most recent Feb 2026
Source: Austin Open Data
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Verified Feb 26, 2026